The Operations and Attendance Monitoring Officer will support the smooth daily running of campus operations and ensure accurate, timely and compliant attendance monitoring across the assigned location. The postholder will play a key role in supporting students, tutors, operational teams and management by maintaining accurate attendance records, following up on student engagement, supporting room and campus readiness, and helping ensure that the student experience is professional, organised and well-coordinated.

This is an operational and administrative role. The postholder will not be responsible for academic teaching, academic decision-making, assessment, curriculum delivery or academic quality matters.

Key Responsibilities

1. Attendance Monitoring

• Monitor student attendance in line with institutional and partner attendance policies.
• Review attendance records, registers and reports to identify absence trends, non-attendance and engagement concerns.
• Contact students regarding missed attendance, poor engagement or attendance-related queries.
• Maintain clear, accurate and auditable records of attendance follow-up activity.
• Support the escalation of attendance concerns to the relevant internal team or manager.
• Liaise with tutors and relevant staff to ensure registers are completed accurately and on time.
• Assist with attendance reports for management, partner institutions and internal review.
• Support authorised absence processes by signposting students to the correct department or system, where applicable.
• Ensure attendance data is handled confidentially and in line with data protection requirements.

2. Campus Operations Support

• Support the daily operational readiness of the campus, including classrooms, IT access, student areas and general facilities.
• Assist with room allocation, class readiness, timetable-related operational arrangements and student flow.
• Support coordination between operations, attendance, student support, IT and facilities teams.
• Report operational issues relating to rooms, equipment, IT access, furniture, signage, health and safety or general campus readiness.
• Assist with operational checks before, during and after teaching sessions.
• Support campus events, student induction, registration activity and other operational projects as required.
• Help maintain a professional, welcoming and organised campus environment.

3. Student and Staff Support

• Act as a professional first point of contact for attendance and general operational queries.
• Provide clear and helpful guidance to students while ensuring queries are directed to the correct department.
• Support tutors and staff with operational matters such as register completion, room information and attendance processes.
• Maintain professional communication with students, staff, managers and partner contacts.
• Escalate complex, sensitive or high-risk matters to the appropriate manager or department.

4. Data, Reporting and Excel Work

• Maintain accurate attendance spreadsheets, trackers and operational records.
• Prepare regular reports using Excel and other systems.
• Use Excel to organise, clean, analyse and present attendance and operational data.
• Support management with dashboards, pivot tables, summaries, charts and trend analysis where required.
• Ensure all data is accurate, up to date and stored securely.

5. Compliance, Quality and Continuous Improvement

• Follow institutional policies, procedures and reporting lines.
• Support audits, spot checks and internal reviews related to attendance and operations.
• Maintain confidentiality and comply with GDPR and data protection requirements.
• Identify process improvements and contribute to more efficient attendance and operational systems.
• Support a culture of accountability, accuracy, professionalism and continuous improvement.

Person Specification

Essential

• Experience in administration, operations, attendance monitoring, student services, education administration or a similar role.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong communication skills, both written and verbal.
• Ability to work professionally with students, staff and external partners.
• Confident using Microsoft Office, especially Excel, Word and Outlook.
• Ability to manage records, follow procedures and meet deadlines.
• Ability to work under pressure in a busy campus environment.
• Professional, reliable and proactive approach.
• Understanding of confidentiality, GDPR and sensitive data handling.

Desirable

• Expert or advanced Excel skills, including formulas, pivot tables, filters, lookups, charts and data reporting.
• Experience working in higher education, further education or private education.
• Experience using attendance monitoring systems, student record systems or CRM systems.
• Experience preparing management reports or operational dashboards.
• Knowledge of student engagement, attendance policies or academic administration processes.
• Experience working across multiple campuses or sites.

Key Skills

• Attendance monitoring
• Campus operations
• Student communication
• Excel reporting and data analysis
• Record keeping
• Problem solving
• Confidentiality and compliance
• Multi-tasking
• Teamwork
• Professional communication
• Accuracy and attention to detail

Expected Standards

The postholder is expected to maintain a professional and student-focused approach at all times, ensure attendance and operational records are accurate, communicate clearly with students and staff, and support the effective running of the assigned campus location.

Teaching and Learning

• Plan, prepare and deliver structured teaching sessions across Foundation Year Computer Science and AI modules.
• Deliver engaging teaching through face-to-face, online or blended learning environments as required by programme delivery.
• Support students in developing knowledge and understanding of computing, programming, mathematics, digital technologies and Artificial Intelligence concepts
• Introduce students to key areas such as computer systems, software development, data analysis, cybersecurity, AI applications and digital problem-solving..
• Adapt teaching strategies to meet the needs of diverse learners, including international students and adult learners.
  
  

Assessment and Academic Support

• Assess learner assignments and coursework against approved assessment criteria and awarding body standards.
• Provide constructive, timely and developmental feedback to support student learning and academic progress.
• Monitor learner engagement, attendance and academic progress, identifying and supporting students who may be at risk of underachievement.
• Provide academic guidance and support to learners regarding programme requirements and progression opportunities.
  
  

Quality Assurance and Compliance

• Maintain accurate records of attendance, assessment outcomes and learner progress in accordance with institutional and partner requirements.
• Participate in internal verification, moderation and quality assurance activities.
• Ensure teaching and assessment practices comply with MCC policies, awarding body regulations and partnership agreements.

Partnership and Professional Engagement

• Collaborate effectively with MCC academic staff and partner institution representatives to ensure consistent programme delivery.
• Contribute to the development and improvement of curriculum materials and teaching resources.
• Support practical learning activities, industry projects and placement-related learning where relevant.
• Participate in departmental meetings, training activities and academic development initiatives.
• Maintain an up-to-date CPD record and stay informed of developments in hospitality and event management education and industry practice.

Teaching and Learning

• Deliver high-quality teaching across Computer Science and Artificial Intelligence modules.
• Develop engaging learning experiences through face-to-face, online or blended delivery.
• Support students in developing academic, technical and professional computing skills.
• Contribute to the supervision of projects, dissertations and practical computing activities.
• Promote the application of emerging technologies, digital innovation and AI tools within teaching and learning.

 
Programme Leadership

• Lead the planning, organisation and delivery of the BSc Computer Science with AI programme.
• Ensure modules are delivered in line with approved curriculum and academic standards.
• Support programme review, enhancement and development activities.
• Monitor student progression, retention and achievement.

Assessment and Academic Support

• Oversee assessment practices and ensure consistency in marking and feedback.
• Provide academic guidance and support to students.
• Monitor learner engagement and support students at risk of underachievement.
• Ensure assessments align with programme learning outcomes and quality requirements.
• Support students in developing research, analytical and problem solving skills.

 
Quality Assurance and Compliance

• Participate in programme monitoring, review and validation activities.
• Maintain compliance with institutional policies, academic regulations and awarding requirements.
• Support external examiner processes and quality assurance activities.
• Maintain accurate academic and programme records.

Industry and Professional Engagement

• Develop links with technology industry partners and professional bodies.
• Support placements, internships and employer engagement activities.
• Contribute to curriculum development informed by current industry trends.
• Maintain ongoing CPD and subject knowledge in Computer Science, Artificial Intelligence and digital technologies.

Academic Leadership & Programme Management

• Lead the design, delivery, and continuous enhancement of the programme.
• Ensure curriculum reflects contemporary fashion/textiles practices, technologies, and industry expectations.
• Manage programme reviews, validations, and external examiner processes.

Teaching & Learning Strategy

• Ensure delivery reflects studio-based, workshop-led and project-based pedagogy.
• Promote student-centred learning, independent practice, and critical engagement.
• Integrate industry briefs, live projects, and external collaborations.

Quality Assurance & Compliance

• Ensure adherence to:
• QAA Art & Design benchmarks
• FHEQ Level 6 standards
• Institutional academic regulations
• Lead Annual Monitoring, Programme Committees, and audits.

Team Leadership

• Manage academic staff, including lecturers and technical demonstrators.
• Support staff development in teaching innovation, research, and industry practice.
• Allocate teaching, supervise performance, and ensure effective delivery.

Industry Engagement

• Build partnerships with fashion and textile industry stakeholders.
• Ensure curriculum reflects emerging technologies, sustainability, and market trends.

Student Experience

• Oversee student progression, retention, and achievement.

Ensure effective tutorial systems and academic support structures.

Key Duties and Responsibilities

Teaching and Learning

• Plan and deliver lectures, seminars, tutorials, and studio-based teaching
• Develop engaging curriculum content aligned with programme aims and learning outcomes
• Integrate industry briefs, live projects, and professional practice into teaching

Support students in developing:

• Creative concepts and campaigns (P1)
• Critical analysis and research skills (C1–C5)
• Professional portfolios

Assessment and Feedback

• Design and assess coursework using formative and summative methods
• Provide timely, constructive feedback to support student development
• Participate in moderation and quality assurance processes

Student Support

• Act as a personal tutor, providing academic and pastoral guidance
• Monitor student progress, attendance, and engagement

Scholarship and Professional Practice

• Engage in research, scholarly activity, or industry practice
• Maintain subject currency in:
• Fashion communication
• Digital marketing and branding
• Emerging media technologies

Administration and Quality Assurance

• Contribute to programme development and review
• Participate in committees, recruitment, and marketing activities

Key Performance Indicators (KPIs)

• Student satisfaction (NSS, internal surveys)
• Student progression, retention, and achievement rates
• Quality and timeliness of assessment and feedback
• Contribution to research, enterprise, or industry engagement
• Engagement in programme development and enhancement